 |
|
|
Can I come to your locations to pick up an item?
What will I be charged for shipping?
Who will deliver my orders?
How long will it take for my item to reach me?
How do I track my shipment?
What should I do if my shipment never arrives?
How do I ship items to a different address?
Can I get a refund?
Can I return any product for any reason and receive a full refund?
Can I come to your locations to pick up an item?
Unfortunately, we are not currently configured for individuals to come to our locations to pick up their orders. We are merely an office for processing the paperwork for these transactions.
top^
What will I be charged for shipping?
Shipping and handling charges vary greatly depending upon the value of the materials and craftsmanship of the piece and its final shipment destination. The shipping and handling rates are clearly posted in each item’s description and are non-negotiable. Please consider this when placing your order.
top^
Who will deliver my orders?
Items will be shipped by USPS, Royal Mail, Deutsche Post and Hongkong Post Air-Mail. We may use other carriers as necessary.
top^
How long will it take for my item to reach me?
Please note that business days, excluding Saturdays, Sundays and Public Holidays, are calculated in terms of delivery period. In general, it takes about 7 – 15 business days for delivery.
top^
How do I track my shipment?
We ship your purchase before the end of the next business day after you have checked-out. We would send an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site.
top^
What should I do if my shipment never arrives?
Please allow up to 10 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the ‘Contact Us’ button on the website. We will get back to you shortly.
top^
How do I ship items to a different address?
During our checkout process, specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to street address.
top^
Can I get a refund?
If you are not satisfied with any of our product(s) in any way, we will gladly replace the product(s), or refund your money when the product(s) are returned within 30 days of purchase. After the initial 30 days of purchase, we offer replacements, but no refunds, for defective products up to 12 months from original purchase.
Refunds are issued in the same form of payment as in the original transaction within 10 business days of receiving your return. Please review our Return Policy above for details on how to get a refund.
top^
Can I return any product for any reason and receive a full refund?
No, we cannot refund shipping and handling. Due to our aggressive pricing, shipping charges are non-refundable unless we shipped incorrect item(s).
top^
|
|
|
|
